Privacy Notice

Who is responsible

The responsible party is Mobile Locksmith Sandton. Information officer contact: lorenjordan333@gmail.com.

What we collect and why

• Enquiry form: your name, phone number, suburb, description of the problem and the page you sent it from. We use these only to respond to your enquiry and arrange the work.
• Phone and WhatsApp: your number and anything you send us, including photos, used to answer you and carry out the work.
• Job records: the address, work done and invoice details, kept to provide the service, for tax and accounting, and to deal with any later questions about the work.
• Website analytics: if enabled, aggregated information about how pages are used (pages viewed, clicks on call and WhatsApp buttons, successful form submissions). It is not used to identify you.

Who we share it with

We don't sell personal information. We share it only with service providers who help us run the business, and only as far as needed: our website host, the email or messaging service that delivers enquiries to us, WhatsApp (Meta) if you contact us that way, and our accountants for invoicing records. Some of these providers process data outside South Africa. Where that happens, we rely on them providing an adequate level of protection, as POPIA requires.

How long we keep it

Enquiries that don't lead to work are deleted within 12 months. Job and invoice records are kept for as long as tax law requires.

Your rights

You can ask what information we hold about you, ask us to correct or delete it, and object to its use. Contact us at lorenjordan333@gmail.com. If you're not satisfied with our response, you can complain to the Information Regulator (South Africa): inforegulator.org.za.

Security

Enquiries are sent over an encrypted (HTTPS) connection. Access to enquiries and job records is limited to the people who need them to provide the service.