Service Terms
A plain-language summary of how our service works.
Call-outs
The call-out fee is R250 and covers the technician coming out to you.
Quotations
The technician assesses the job on site and gives you the price before any work starts. Nothing is done until you agree. Work beyond the agreed quotation is done only with your approval.
Authority to instruct work
We work only for people entitled to authorise the work: the owner, the occupier, or someone acting for them, such as a landlord, managing agent or employer. We may ask for ID and proof of address, or for confirmation from the body corporate or building management, before opening or changing a lock. Before opening a safe, we'll ask you to show that the safe is yours or that you're authorised to have it opened.
Payment
Payment is by EFT, cash or card. For EFT we'll give you the banking details, and you get an invoice either way.
If a job can't be completed
If a lock or safe can't be repaired, or the right part isn't available, the technician explains the options. The R250 call-out fee covers the visit; you only pay for further work you approve.
What we don't do
We don't cut or duplicate keys, and we have no walk-in premises.